Register to Attend
Recorded: Wednesday, November 18, 2009 3:00 pm
How do you communicate with Business users when an outage may affect them? Are you manually updating event information? Can you currently update events from a mobile position?
BMC and AlarmPoint Systems automate the process of targeting, delivering and escalating alerts to the person who can best resolve them enabling improved response times accountability and audibility. By allowing real-time communication, organizations can:
- Automate dispatch and incident assignment processes
- Reduced time to event ownership on average of 85%
- Reduce Mean Time to Repair
- Cost reduction of up to $1,000,000 / yr by reducing the notification element of incident resolution time by an average of 80%.
- Increased SLA compliance by reducing time from ticket creation to ticket close by over 40% increasing margins in the upwards of $800,000/yr.
- Eliminate unnecessary calls into help desk
- Proactive notification saves millions of dollars in manual callouts and drastically reduced calls into helpdesk
To learn more about how AlarmPoint and BMC can help you improve operational effectiveness, sign up for this informative webinar.
Speakers:
David Wall, Director WW Channels and Alliances, Alarmpoint
Richard Duggan, MarketZone-Director Global Sales, BMC Software